CV
Customer Care Associate
July 2024 - Present
Adventist Health
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Provide front-line support for patients by managing communication across three departments: Pediatrics, Primary Care, and Women's Health
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Respond to and resolve patient inquiries, reducing the number of incoming requests/inquiries from approximately 300 to under 100
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Assist patients with scheduling, appointment reminders, and general inquiries, ensuring smooth and timely service delivery
Commissioner of Publicity
December 2022 - July 2024
Lambda Sigma Gamma Sorority, Inc.
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Uphold a professional and active social media presence on behalf of the organization
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Curate visually appealing content for various medias and ensure compliance with brand standards to maintain a consistent visual identity
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Track and analyze the effectiveness of marketing campaigns and adapt strategies as needed
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Collaborate and network with other organizations to plan and execute major events
Representative
June 2022 - July 2024
Lambda Sigma Gamma Sorority, Inc.
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Act as the face of the organization at external functions and meetings
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Stay informed on all National association and Interlink Board matters
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Compile and distribute detailed reports to members, ensuring they are updated on key messages, expectations, and dates
Volunteer Graphic Designer
March 2015 - August 2020
Iglesia Josue
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Consulted with administration to provide design solutions through research, ideation, and prototyping of physical church materials for distribution
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Organized timelines allowing adequate margins for reviews, revisions, and feedback prior to deadlines
Skills
Hard
Adobe Creative Suite
Photoshop
InDesign
Illustrator
Lightroom
Premiere Pro
MS Office
Google Suite
Soft
Attention to detail
Communication
Self-motivation
Positive attitude
Creativity
Adaptability
Collaboration
Empathy
Languages
Bilingual proficiency in Spanish and English
Professional working proficiency in French